Effective Date: 1st September 2026

At Nourish & Co., your satisfaction is our top priority. We are committed to providing quality health and wellness products from trusted brands. While we take every care to ensure your order reaches you in good condition and as described, we understand that issues may occasionally arise. Please review our return and refund policy outlined below.

1. Returns

Due to the nature of health and wellness products, Nourish & Co. does not accept returns once an order has been shipped, unless otherwise stated.

However, if your order arrives damaged, compromised, defective, or incorrect, please notify us within 48 hours of delivery.

To assist us in resolving the issue efficiently, kindly provide:

All return-related inquiries must be sent to our customer care team via the contact details below.

2. Refunds & Replacements

Refunds or replacements will be considered under the following circumstances:

• Product is damaged, compromised, or defective upon delivery
• Incorrect item received compared to the confirmed order

Upon verification of the claim, Nourish & Co. may provide:

• a replacement product at no additional cost, or
• a full or partial refund to the original payment method

Note: Nourish & Co. reserves the right to determine whether a refund or replacement is appropriate based on the circumstances of the claim and the evidence provided.

3. Order Cancellations

Orders can be canceled within 2 hours of placement.

After this window, orders are automatically processed and cannot be canceled or modified.

4. Non-Refundable Situations

Nourish & Co. will not issue refunds or replacements under the following conditions:

• Personal preferences or dissatisfaction with the taste, appearance, or characteristics of a product.

• Products that have been improperly stored, handled, opened, or used after delivery.

• Claims submitted beyond the 48-hour claim period.

5. Logistics Partner Terms: Citypak

For orders handled by Citypak, the following additional conditions apply:

• Only accepted if the delivery driver is still present.
• Non-refundable.
• Through the system with an appropriate remark noted for the driver.
• Transported back to our warehouse for quality inspection before any action is taken.

6. Customer Support

For any queries or to raise a return/refund request, please contact our customer care team:

Phone: +94 76 244 4089

Email: nourishlanka.co@gmail.com

Thank you for choosing Nourish & Co.

We appreciate your trust in our brand and will do everything we can to ensure a smooth and satisfying experience.